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1. Privacy
As a visitor, our site automatically
recognizes your Internet service
provider, but you can't be identified
as an individual. For customers
who make a purchase, we do collect
information on which pages are accessed
at our site. We use this information
to improve your overall shopping
experience. We also keep track of
information volunteered during the
order and registration processes
- and we keep this information confidential.
We use industry-standard encryption
technologies when transferring and
receiving your personal information.
On the Internet, when you see either
a solid key icon or a locked padlock
icon at the lower portion of your
browser window, this indicates that
the site is secured through Secure
Sockets Layer (SSL). Pages requesting
personal information should always
have one of these icons. If you
do not see one of these icons, please
contact us to complete your transaction
over the phone.
2. Security
All the appropriate security measures
are in place to protect you against
the loss, misuse or alteration of
your personal information, including
your credit card.
To read our complete privacy policy,
click here: security, privacy and
confidentiality.
If you're still unsure about ordering
over the Internet , and we'll take
your order over the phone.
3. Tax
Tax on your order is calculated
according to the destination of
the merchandise, since states have
individual tax laws. Malik Store
doesn't benefit from the collection
of sales/use tax and we remit collected
tax directly to the taxing jurisdiction.
We are required to collect tax on
any order sent to states where we
operate a retail business.
4. Estimate
only
The online total is only an estimate,
but a very good estimate.
We can provide an actual total once
the order has processed in our systems.
If you need an exact total immediately,
such as for balancing a debit card,
If you like, you can prepare and
review your order on the Review
& Pay Page before contacting
us.
5. Delivery
Charges & Timelines
Delivery charges are calculated
according to the destination. If
you have ordered items that have
stated delivery charges those charges
will be included in the delivery
total.
Click here to view the delivery
page details.
6. How
can I add a promotion?
You can add a promotion code to
your order by typing it into the
Promotion Code field and clicking
the apply button on the Delivery
& Extras Page.
If you are having difficulty, please
review the promotion’s details
to see how and when it can be used.
Discount and free delivery codes
should be placed in the Promotion
Code field of the order before it's
sent. But, if you've placed the
order within 14 days of your request,
we can add it to your order for
you. Just email us 24 hrs a day,
7 days a week and complete the email
form (don't forget to include your
order number, name, address and
the promotion code you're using
in the comments field), and we'll
be happy to make that adjustment
for you.
7. Order
Status
If you already have an account,
you can track the status of your
order once it has shipped. Click
login to access your account now.
You will also receive an email notice
once the order has shipped, usually
within one business day for orders
placed by 3 p.m.
Having an account also allows you
to access current and past orders
for up to nine months.
If you don’t have an account
but would like to start one click
Create an Account.
8. How can I send
a gift or ship to another address?
If you’d like to send a gift,
just enter the shipping address.
When you send to a name and address
different than the info on the billing
address, the invoice will arrive
without prices included. Unfortunately,
we are not able to mark packages
as gifts.
You can also add gift boxing from
the shopping cart for selected items.
9. Returns
& Exchanges
Returning online purchases is easy!
Click Easy Returns & Exchanges.
10. How
can I tell if you received my order?
After sending your order you will
receive a receipt page including
a reference number and details on
your order. The receipt page can
be printed for your records if you
want. We’ll also send an email
acknowledgement shortly to the email
address you entered on your order.
It’s unlikely, but if you
should receive an error message
after clicking Send this Order &
View Receipt please cut and paste
the message and send it to us via
email. If you don’t receive
a receipt, please email us as well.
11. Can
I change my order after it’s
sent?
Once your order is submitted, it
can’t be changed online because
it’s automatically processed
as soon as you click Send this Order
& View Receipt.
If you would like to attempt to
change your order you can either
email us at
12. What if items
go on sale?
We'll be happy to give you a sale
price adjustment on items bought
from malikstore.com or within 14
days from the date the order was
shipped.
Credit card payment? Adjustments
will appear on your statement within
the next two billing cycles. Cash
payment? A refund check will be
mailed to you within two weeks.
So, if you're within the 14 days,
just email us and make sure to include
your order number, name, address,
item number and the sale price you're
requesting in the comments field.
We'll take care of the rest. Thanks!
13. Can
I cancel Backordered items?
You can cancel your backordered
item by sending us an email 24 hrs
a day, 7 days a week.
Please include your name, address,
order number and item to be cancelled.
14. Empty
Cart
If you're receiving a message stating
your cart is empty, it may be because
your browser is not set to accept
cookies. To fix this, just check
your browser setting and enable
your cookies.
Why do you need cookies? Our site
is designed to use cookies to keep
track of the items you order during
your shopping session. When you're
ready to check out, all of the items
are saved in your shopping cart
by using the cookies. If you don't
enable cookies in your browser,
our site won't remember what you've
ordered, therefore making your shopping
cart empty.
For more information, click here:
security, privacy and confidentiality.
If you're still unsure about ordering
over the Internet, and we'll take
your order over the phone.
Note: You can keep items in your
cart for 48 hrs, but this doesn’t
guarantee the item will be available
when you check out.
16. When will my order ship?
Once you click Send this Order &
View Receipt the order is transmitted.
This may take a few moments, so
please don’t double click!
You will get a receipt page that
will have order details and an email
will also be sent to you shortly
after you get your receipt.
The order is then processed and
shipped out. Once shipped, you can
start tracking the package in our
Track Your Order Status feature
if you have an account. After your
package has shipped we will send
you another email indicating the
package is on its way.
If you still have a question please
feel free to either email us at
17. Can
I change the email address I use
to log into newtech-sports.com?
Yes, first you will have to login
to your personal account. Logging
in ensures the security of your
account information. Once you're
logged in we'll walk you through
the rest! Click here to login.
Note: The email address you use
for your account is separate from
the email address you use to receive
Malik Store Email about special
events, offers and sales. If you
would like to update your e-mail
address for Malik Store
Email
